Clara Anna Fontein Game Reserve – Refund and Return Policy

 

At Clara Anna Fontein Game Reserve, we are committed to providing you with the best possible experience during your visit. To ensure transparency and clarity, we have established the following refund and return policy. Please take a moment to familiarize yourself with these terms before making a reservation or booking any of our services.

 

 All bookings and reservations made with Clara Anna Fontein Game Reserve are non-refundable. We do not offer refunds for any reason.

 

We understand that unforeseen circumstances may arise. While we do not offer refunds, we are open to modifying the date of your booking subject to availability. Please contact our customer service team as early as possible to discuss potential date changes.

 

 In the event of a cancellation on your part, we regret that we cannot offer a refund. However, we encourage you to inform us of your cancellation as soon as possible to allow us to potentially reschedule your booking for another date, depending on availability.

 

Clara Anna Fontein Game Reserve operates in various weather conditions. We do not offer refunds for bookings affected by inclement weather, as it is part of the inherent risk when booking outdoor experiences. However, we will make every effort to reschedule your booking for a suitable date and time, depending on availability.

 

 Failure to arrive for your booked experience without prior notice will result in forfeiture of your booking with no refund or rescheduling.

 

Clara Anna Fontein Game Reserve shall not be held responsible for any unforeseeable circumstances that may prevent the fulfillment of your booking, such as natural disasters, strikes, acts of terrorism, or any other event beyond our control. In such cases, we will make every effort to reschedule your booking or provide a credit for a future visit. In such circumstances we can however not offer any refunds.

 

 It is the responsibility of the guest to be aware of the specific requirements and conditions associated with their booked experience. Failure to adhere to these requirements may result in forfeiture of the booking without refund.

 

 We strongly recommend that all guests obtain comprehensive travel insurance to protect themselves against unforeseen circumstances that may affect their booking.

 

 In exceptional cases, where Clara Anna Fontein Game Reserve is unable to fulfill a booking or provide a service due to circumstances within or out of our control, we may offer a partial or full refund at our discretion.

 

By making a reservation or booking with Clara Anna Fontein Game Reserve, you acknowledge and agree to the terms and conditions outlined in this Refund and Return Policy. We strive to provide an exceptional experience and will make every effort to accommodate our guests, but please understand that refunds are not allowed under normal circumstances.

 

For any questions or concerns related to our policy, please contact our customer service team at [Customer Service Contact Information].

 

Please note that this policy is subject to change at the discretion of Clara Anna Fontein Game Reserve. It is advisable to review this policy before making any bookings or reservations with us.